In any case, you are not alone! Marjorie is here to help you: shop@maconetlesquoy.com

Your order

Once your payment has been accepted, you will receive an automatic confirmation email. This email may take a little while to arrive.

Watch your spam! Indeed, some email providers do not allow us to send you these automatic mailings. Don't worry, we'll process your order. If in doubt, contact Marjorie.

Your order is lovingly prepared by Stéphanie and Samuel and shipped from Granville in Normandy, usually within 2 business days.

Some periods are busier... our team does its best to respond to your emergencies (Christmas before time, apology gifts, urgent wedding proposal...). In this case, please inform us directly.

And Marjorie is a specialist in handwritten little words, don't hesitate!

Delivery

As you know, delivery times are the responsibility of the carriers....

In France

Pick up in store at 37 rue Yves Toudic in Paris - free

Sending by "lettre max", 3 to 4 working days after shipment - 4€

Colissimo in relay point - You can choose to be delivered directly to one of the collection points of the post office of your choice (post office, delivery agency...). You will be informed by SMS and/or e-mail of the availability of your package and have 10 working days to pick it up - 6€

Colissimo at home with signed delivery - 48 hours after shipment - 8€

Chronopost - 24 hours after shipment - 15€

To Europe

International registered mail with signed delivery - 6 to 8 working days after shipment - 8€

Colissimo at home with signed delivery - between 3 to 4 working days after the shipment of the order, patience, patience, patience...) - from 15€

Express transport (Fedex or DHL) - 1 to 2 working days after shipment - 20€

To the rest of the world

International registered mail with signed delivery - 7 to 9 working days after shipment (patience, patience...) - 10€

Colissimo at home with signed delivery - between 5 to 8 working days after the shipment of the order, patience, patience, patience...) - from 22€

Express transport (Fedex or DHL) - 2 to 3 working days after shipment - 30€

How do I track my package?

An email with a tracking number is sent as soon as your order is shipped.

Also check your spam!

My parcel is lost!

Don't panic! Maybe someone has received it for you, ask your friends and family (nice neighbour, caretaker...)

If this is not the case, here is the step-by-step procedure to follow:

Step 1: Open a complaint with the competent services of the carrier

Step 2: you are not alone! notify us of the loss of the package via our contact form or at shop@maconetlesquoy.com, indicating the reference of your order so that we can also make a complaint.

It is imperative that you take these steps to validate the claim.

A return? An exchange? A refund?

Are you disappointed? Have you changed your mind?..... We understand this very well. But don't delay.

The return is to be made at your expense to our address:

Macon&Lesquoy

Return of goods 

162 Avenue de la Libération

50400 Granville - France

The product must be returned in perfect condition in its original unopened packaging for any exchange or refund. We advise you to choose a means of transport with tracking number.

Please report it by email to shop@maconetlesquoy.com

If all conditions are met, the replacement or refund will be made promptly.

A defective product ?

It's rare! But it can happen despite our verification procedures and Lola's eagle eye. First of all, we do apologise greatly.

Please describe the problem by email to shop@maconetlesquoy.com, sending us a picture of the product that will allow us to understand the problem and prevent it from happening again. 

We will send you the product back at our expense.