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In any case, you are not alone! Marjorie is here to help you: shop@maconetlesquoy.com

Your order

Once your payment has been accepted, you will receive an automatic confirmation email. This email may take a little while to arrive.

Watch your spams! Indeed, some email providers do not allow us to send you these automatic mailings. Don't worry, we'll process your order. If in doubt, contact Marjorie.

Your order is lovingly prepared and shipped from Granville in Normandy, usually within 2 business days.

Some periods are busier... our team does its best to respond to your emergencies (Christmas before time, apology gifts, urgent wedding proposal...). In this case, please inform us directly.

And Marjorie is a specialist in handwritten messages, don't hesitate!

Delivery

As you know, delivery times are the responsibility of the carriers...

  • France

Click&Collect (Free) :
- Store Macon&Lesquoy : 37 rue Yves Toudic 75010 Paris
- Workshop Macon&Lesquoy : 162 avenue de la Libération 50400 Granville. ONLY : Monday (16h30-17h30 and Thursday (12h-14h)

Carriers

Delivery time

Costs

Lettre max

48h*

4€

Colissimo signature

48h*

4,50€

Colissimo Point retrait

48h*

4€

Chronopost

24h*

15€

Chronopost Point relais

24h*

12€

  • Europe

Carriers

Delivery time

Costs

Colissimo signature

3 à 5 days*

From 8€ HT

Chronopost

48h*

From de 16€ HT

Chronopost Point relais

48h*

From 14€ HT

  • Rest of the world

Carriers

Delivery time

Costs

Colissimo signature

5 à 8 days*

From 18€ HT

Chronopost

72h*

From 25€ HT

*Delivery in working day

How do I track my parcel?

An email with a tracking number is sent as soon as your order is shipped.

Also check your spam!

My parcel is lost!

Don't panic! Maybe someone has received it for you, ask your friends and family (nice neighbour, caretaker...)

If this is not the case, here is the step-by-step procedure to follow:

Step 1: Open a complaint with the competent services of the carrier

Step 2: you are not alone! Notify us of the loss of the package via our contact form or at shop@maconetlesquoy.com, indicating the reference of your order so that we can also make a complaint.

It is imperative that you take these steps to validate the claim.

A return? An exchange? A refund?

Are you disappointed? Have you changed your mind?..... We understand this very well. But don't delay.

The return is to be made at your expense to our address:

Macon&Lesquoy
Return of goods
162 Avenue de la Libération
50400 Granville - France

The product must be returned in perfect condition in its original unopened packaging for any exchange or refund. We advise you to choose a means of transport with tracking number.

Please report it by email to shop@maconetlesquoy.com

During clearance sales and private sales, products are not returned, exchanged, or refunded. We ask you to recover the click & collects within 15 days maximum. We do not do gift packages. Thank you for your understanding.

A defective product ?

It's rare! But it can happen despite our verification procedures and Lola's eagle eye. First of all, we do apologise greatly.

Please describe the problem by email to shop@maconetlesquoy.com, sending us a picture of the product that will allow us to understand the problem and prevent it from happening again. 

We will send you the product back at our expense.